Refund policy

Refund & Return Policy

Last Updated: August 18, 2026

Thank you for shopping with Henry Gadgets. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review the return and refund conditions below.

1. Return Eligibility

You may request a return within 7 days of delivery if:

  • The product is defective or damaged upon arrival.

  • You received the wrong product.

  • The product is materially different from the description or specifications shown on our website.

  • The product is unused and in its original condition, where applicable.

For phones and electronic devices, the product must be returned with all original accessories, packaging, manuals, and included items where applicable.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged through misuse, accidental damage, or improper handling.

  • Products with physical damage caused after delivery.

  • Products showing signs of unauthorized repair or modification.

  • Products missing original accessories or packaging, where applicable.

  • Items returned after the applicable return period.

  • Products damaged due to water, moisture, overheating, power fluctuations, or improper charging where such damage is not covered by the manufacturer's warranty.

  • Clearance or final-sale products where clearly stated at the time of purchase.

3. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:

Email: [YOUR EMAIL]

Please provide:

  • Order number

  • Photos/videos of the product and packaging

  • Description of the issue

We may request additional information to verify the problem.

4. Return Shipping

If the return is due to our error, such as receiving the wrong item or receiving an item that arrived damaged or defective, Henry Gadgets may cover the reasonable return shipping cost.

If the return is requested for another reason, the customer may be responsible for return shipping costs.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

6. Partial Refunds

In certain circumstances, only a partial refund may be provided if the returned product is incomplete, damaged, used beyond reasonable inspection, or missing accessories or packaging.

7. Exchanges

If you receive a defective or incorrect product, we may offer a replacement subject to product availability.

If the same product is unavailable, we may offer a refund or another appropriate solution.

8. Warranty

Some products may include a manufacturer's warranty. Warranty coverage depends on the product and manufacturer.

Warranty claims may require proof of purchase and may be subject to the manufacturer's terms and conditions.

Henry Gadgets does not provide warranty coverage for damage caused by misuse, accidents, unauthorized modifications, liquid damage, or other exclusions stated by the applicable manufacturer.

9. How to Request a Return

To request a return, contact us at:

Email: [YOUR EMAIL]

Include your order number and a clear explanation of the reason for the return.

Do not send a product back without receiving return instructions from Henry Gadgets.

10. Contact

If you have questions about this Refund & Return Policy, please contact us:

Henry Gadgets
Email: [YOUR EMAIL]
Phone: [YOUR PHONE NUMBER]
Address: [YOUR BUSINESS ADDRESS]
Country: [YOUR COUNTRY]