Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At Henry Gadgets, we aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

2. Delivery Times

Estimated delivery times depend on the destination, shipping method, product availability, and carrier.

Typical estimated delivery times are:

Domestic Orders: 3–7 business days

International Orders: 7–20 business days

These are estimates and are not guaranteed delivery dates.

3. Tracking Information

When tracking is available, we will provide tracking information after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

4. Shipping Delays

Delivery may occasionally be delayed because of:

  • Weather conditions

  • Public holidays

  • Carrier delays

  • Customs processing

  • Incorrect or incomplete delivery information

  • High shipping volume

  • Events outside our control

Henry Gadgets is not responsible for delays caused by circumstances outside our reasonable control.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

6. Customs and Import Charges

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Customers are responsible for complying with applicable import regulations in their country.

7. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the shipping carrier.

Contact us if you need further assistance.

8. Damaged Packages

If your package appears damaged upon delivery, please take photographs of the package and product and contact us as soon as possible.

9. Third-Party Fulfillment

Some products may be fulfilled or shipped by third-party suppliers or fulfillment partners.

In such cases, the shipping origin may differ from the location of Henry Gadgets.

10. Contact

For shipping questions, contact:

Henry Gadgets
Email: [YOUR EMAIL]
Phone: [YOUR PHONE NUMBER]
Address: [YOUR BUSINESS ADDRESS]